Skeleton Key Acceptable Use Policy

Effective Date: 30 March 2026

This Acceptable Use Policy (“AUP”) applies to all products and services offered by Skeleton Key Pte. Ltd., whether provided directly or through authorised partners. By accessing or using any Skeleton Key product or service, you agree to comply with this AUP on behalf of yourself and any authorised users under your account. Capitalised terms not defined here have the meanings given to them in your agreement with Skeleton Key.

Prohibited Use and Content

For the purposes of this AUP, “Customer Content” (also referred to as Customer Data in some documents) means any data (including personal data), such as electronic files, text, documents, images, videos, or other materials that you upload to, generate using, or store within Skeleton Key products. Skeleton Key does not access Customer Content except where you explicitly instruct us to do so or as required by Singapore law or other applicable regulations. You are responsible for ensuring that all Customer Content complies with this AUP.

You must not upload Customer Content or use Skeleton Key products in any way that:

violates any applicable laws or regulations in Singapore or other relevant jurisdictions, including the Personal Data Protection Act 2012, data protection laws, privacy laws, direct marketing regulations, artificial intelligence regulations, or any provisions of your agreement with Skeleton Key;
fails to obtain necessary consents from data subjects where required;
encourages or promotes illegal activities or could form the basis of legal claims against third parties;
infringes or misappropriates the intellectual property rights of any third party. For this AUP, “Intellectual Property Rights” means all copyright, know-how, patents, trade secrets, trademarks, service marks, design rights, database rights, and all other similar rights recognised under Singapore law, whether registered or unregistered, including applications, renewals, and extensions;
is threatening, abusive, harassing, defamatory, deceptive, false, misleading, or fraudulent;
contains viruses, malware, corrupted files, or any software that could damage or disrupt the operation of Skeleton Key products or other computer systems;
involves downloading or distributing files that you know or reasonably should know cannot be legally shared;
removes or falsifies author attributions, legal notices, proprietary markings, or source information from uploaded materials;
collects information about others (such as email addresses) without lawful authority, or stores data for purposes other than legitimate use of Skeleton Key products.

Product Security and Integrity

You may use Skeleton Key products only for your legitimate internal business purposes. You must not compromise the security or integrity of Skeleton Key products or services, including by:

tampering with security features or abusing the products;
interfering with or disrupting Skeleton Key products, servers, or networks;
using automated tools (such as robots, spiders, scripts, or data extraction methods) to access Skeleton Key products or connected systems beyond normal usage;
accessing data you are not authorised to view;
logging into accounts or servers you do not have permission to access;
probing, scanning, or testing vulnerabilities, conducting penetration tests, or submitting products to bug bounty programmes without Skeleton Key’s prior written consent;
attempting unauthorised access through hacking, password mining, or similar methods;
overloading or denying service to Skeleton Key products, including through viruses, spamming, or scripting;
monitoring data or traffic without permission.

Prohibited Commercial Use

Unless you have Skeleton Key’s express prior written permission, you must not:

use, remove, or alter any Skeleton Key name, logo, tagline, or mark; or rebrand, white-label, or market Skeleton Key products under any other name;
present yourself or your users as Skeleton Key employees, contractors, or agents;
lease, distribute, license, sell, or commercially exploit Skeleton Key products except as permitted in your agreement;
access Skeleton Key products to build competing products or services or to copy features, functions, or graphics.

Monitoring and Enforcement

Skeleton Key has sole discretion to determine whether Customer Content or your use of its products violates this AUP. You remain fully responsible for all activities by users under your account.

You must promptly notify Skeleton Key of any known or suspected violations of this AUP.

Skeleton Key may:

investigate potential violations or misuse;
take steps to prevent security threats, fraud, illegal activity, or inappropriate use;
notify you of violations and, where appropriate, suspend or terminate access after a reasonable opportunity to remedy (or immediately if necessary);
disclose information to Singapore law enforcement, regulators, or courts where Skeleton Key reasonably believes a law has been violated, subject to review by Skeleton Key’s legal team. Where permitted by law, Skeleton Key will notify you of such disclosures.

Fair Use

You must comply with any traffic, storage, or usage limits in your agreement with Skeleton Key.

Updates to the AUP

Skeleton Key may update this AUP from time to time. Updated versions will be posted on our website. Skeleton Key will notify you of material changes by email or through the product. Changes take effect 30 days after posting. Review this AUP periodically.

This Acceptable Use Policy was last updated on 23 February 2026.

Artificial Intelligence Supplementary Terms

These Artificial Intelligence Supplementary Terms (“AI Terms”) form part of the Acceptable Use Policy and any applicable subscription agreements between you and Skeleton Key Pte. Ltd. (“Skeleton Key”), a company incorporated in Singapore (collectively, the “Agreement”). These AI Terms govern your access to and use of any AI features or functionalities within Skeleton Key products and services (“AI Features”). Capitalised terms used but not defined here have the meanings given in the Agreement. Skeleton Key reserves the right to update these AI Terms from time to time.

Definitions

“AI” means any features or functionalities within Skeleton Key products that utilise machine learning models or data models trained by artificial intelligence.

“AI Writing Tools” means AI-powered authorship, editing, and content generation tools available through Skeleton Key products.

“Input” means any data, prompts, text, files, or other materials you provide to AI Features for processing.

“Output” means any content, text, data, or results generated and returned by AI Features based on your Input.

Subscription and Usage Limits

AI Features form part of your selected subscription plan as described on Skeleton Key’s website or in relevant documentation. Unless otherwise specified in your order form or at purchase, the term for any AI add-on aligns with your primary subscription term, including renewals.

Your use of AI Features is subject to usage limits based on your subscription plan. If you exceed permitted usage, Skeleton Key may require you to upgrade your plan or purchase additional credits. Skeleton Key may also limit, disable, or degrade performance of AI Features if usage limits are exceeded.

Use of Data for AI Improvement

1. Use of platform‑generated outputs

Skeleton Key may use platform‑generated outputs (such as research reports, strategy documents, and marketing plans created by Skeleton Key AI agents) to evaluate, improve, and optimize its AI workflows, agents, and service quality, unless the customer has validly opted out. This use is strictly limited to internal quality assurance and system‑performance analysis and does not involve the re‑training, fine‑tuning, or updating of any underlying machine‑learning or artificial‑intelligence models on the basis of customer data.

When platform‑generated outputs incorporated or are derived from personal data within the meaning of the Personal Data Protection Act 2012 (PDPA) of Singapore, this processing is conducted in accordance with the PDPA’s requirements on the lawful collection, use, and disclosure of personal data, including the Transparency and Purpose Limitation obligations under the PDPA and the Advisory Guidelines on the Use of Personal Data in AI Recommendation and Decision Systems issued by the Personal Data Protection Commission (PDPC).

In contexts where EU‑based data subjects are involved, Skeleton Key also endeavours to comply with Regulation (EU) 2016/679 (the GDPR), including the principles of lawful, fair, and transparent processing set out in Articles 5 and 12, and the right to object to processing based on legitimate interests under Article 21.

2. Prohibited uses of user data

Skeleton Key does not use customer inputs, raw user uploads, or personal data to train, re‑train, fine‑tune, or otherwise improve any machine‑learning or artificial‑intelligence models. Skeleton Key does not use raw user data for any purpose other than providing and operating the service as described in this Privacy Policy and any applicable service‑specific terms.

Where platform‑generated outputs are non‑personal or have been processed in a manner that they do not constitute personal data under the PDPA (or “personal data” under the GDPR), Skeleton Key’s use of such outputs for internal quality‑assurance and system‑optimisation purposes does not amount to the use of personal data for AI model training within the meaning of the PDPC’s Advisory Guidelines on the Use of Personal Data in AI Systems or the EU AI Act‑related framework for data used in training AI systems.

3. Opt‑out rights and scope

Customers may opt out of the use of platform‑generated outputs for quality‑assurance and performance‑improvement purposes by adjusting the relevant account settings or by contacting Skeleton Key support. Skeleton Key will implement any valid opt‑out in a manner consistent with its obligations under the PDPA, including the requirement to respect the individual’s right to withdraw or otherwise limit consent where applicable, as well as any applicable cross‑border data‑protection frameworks.

This opt‑out right applies across all subscription plans offered by Skeleton Key, including paid and enterprise tiers, and is not limited to free or trial accounts. When an opt‑out is received, Skeleton Key will cease the use of platform‑generated outputs for the specified quality‑assurance and service‑improvement purposes, in a manner consistent with the PDPA’s accountability and data‑protection‑by‑design expectations.

Input and Output Responsibilities

When using AI Features, you may provide Input for processing and receive Output generated by the AI. Provided you comply with the Agreement, both Input and Output form part of your Customer Content.

You are solely responsible for the development, content, accuracy, legality, and use of your Input and Output. You must ensure that your Input, use of AI Features, and Output do not:

violate any applicable laws or regulations in Singapore or other relevant jurisdictions;
breach these AI Terms, the Agreement, or Skeleton Key’s Acceptable Use Policy;
infringe, misappropriate, or violate the intellectual property rights, privacy rights, or other rights of Skeleton Key or any third party.

You acknowledge that due to the nature of machine learning technology, Output may not be unique. AI Features may generate the same or similar Output for you, Skeleton Key, or other users based on similar Inputs.

Restrictions on AI Feature Use

You must not use AI Features or Output:

to develop foundation models, large language models, or other AI systems that compete with Skeleton Key products;
to mislead others into believing Output was created entirely by humans without AI assistance;
to generate spam, unsolicited communications, or content for electoral campaigns, lobbying, or political advertising;
in ways that violate technical documentation, usage guidelines, rate limits, or parameters provided by Skeleton Key.

You must comply with all applicable laws and industry standards when using Output, including providing appropriate disclaimers if Output is used in regulated fields such as medicine, finance, law, or any area where accuracy is critical.

Warranty Disclaimer

TO THE FULLEST EXTENT PERMITTED BY SINGAPORE LAW, SKELETON KEY PROVIDES AI FEATURES AND OUTPUT “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Skeleton Key does not warrant that AI Features will produce accurate, complete, reliable, or suitable results. Output may contain factual errors, biases, omissions, or inappropriate content despite appearing detailed or authoritative. You must independently verify the accuracy of all Output through fact-checking and professional review before use, especially for critical applications.

AI Features cannot access real-time data and may not reflect recent events or changes. No oral or written information or advice from Skeleton Key creates any warranty beyond these AI Terms.

Service Level Exclusions

Any service level commitments or uptime guarantees in the Agreement do not apply to AI Features. Downtime or performance issues caused by third-party AI providers or underlying models will not count toward service level calculations.

Third-Party Provider Requirements

Skeleton Key AI Features may integrate with third-party AI services such as OpenAI, Anthropic, or others. Your use must comply with those providers’ applicable policies, including content policies, usage guidelines, and terms of service.

You agree to indemnify Skeleton Key against any claims arising from your breach of third-party provider policies or misuse of AI Features that violates those policies.

General Provisions

These AI Terms are governed by the laws of Singapore. Any disputes will be resolved in accordance with the dispute resolution provisions in the Agreement.

Skeleton Key may suspend or terminate your access to AI Features if you violate these AI Terms or the Agreement. Sections that by their nature should survive termination (including disclaimers, indemnities, and restrictions) continue to apply.